Front desk receptionist
Jessica Shoemaker 25 Kent Drive, Victor, Ny 14564 (585)698-3595 Jess33191@yahoo.com Objective: To obtain a fast paced position as a front office agent where I can use my positive and strong communication skills, professional presence, organization skills, computer skills, and friendly outgoing personality. Experience Highlights 1. Strong and friendly communication skills 2. Experience in difficult customer service situations 3. Knowledge of fax machines and computer programs 4. Can demonstrate my capability to greet guests with a smile and in a friendly manner 5. Willing to learn and share new ideas as a part of team work 6. Professional telephone etiquette 7. Highly knowledgeable in proper English, grammar and spelling 8. Loving desire to organize and fill out paperwork, as well as schedule and maintain appointments Professional Experience: August 2013- present Resident Care Associate for dementia patients 1. Ensuring the satisfaction and safety of my residents 2. Greeting guests and visitors at front desk with positive and polite attitude 3. Answering phones with proper etiquette 4. Professional presentation of myself 5. Note taking and message taking 6. Familiar with faxing, computer programs, and transferring calls 7. Trained in administering medication March 2011-July 2012 Resident associate for special needs adults 1. Communication with people under difficult circumstance and learning how to cope with them 2. Keeping track of documentation using different computer programs 3. Professional work attire 4. Creating calendars, booking appointments, and schedule keeping 5. Trained in administering medications and medication terminology May 2011-February 2012 Nanny 1. One on one communication skill 2. Organization 3. Creativity March 2009-January 2011 Assistant Preschool Teacher 1. Professional appearance and attitude 2. Fast paced work environment 3. Handled difficult situations professionally 4. Team work with other coworkers 5. Learning and sharing new ideas April 2007-February 2009 Fast food customer service 1. Customer care and respect 2. Proper handling of money 3. Positive and friendly attitude Education: High School Dipolma-2009 Some College 2010-2012 Special Accomplishments: Chosen to recite the National Honors Society Speech my senior year for the Fingerlakes Technical and Career Center.