Customer Service Manager

Jon Tuttle
Victor, NY 14564
(585)766-7745
rent14607@gmail.com
Objective
Obtain a challenging and rewarding position as an Account Manager.

Summary of Achievements
Consistently achieved sales goals.
Strived to achieve the highest level of customer satisfaction with current, and future clients.
Participated in roundtable discussions to exhibit telecom industry knowledge, and company philosophy to prospective clients.
Built and maintained relationships with IT vendors, and consultants across the telecom industry.
Successful tenure within Rochester, NY real estate investment community.

Experience
Self Incorporated, Rochester, NY
Real Estate Investment Principal, 2001-present
Actively maintain existing real estate assets to maximize return on investment, while pursuing further investment opportunities. Continually reviewing market trends to retain competitive advantage.

Earthlink, Rochester, NY
National Sales Representative, 2012-2016
Responsible for achieving a monthly quota by selling voice, data, and IT services to small business. Closed new business via: inbound lead campaigns, direct outbound, referral partnerships.

Globalinx, Rochester, NY
National Sales Representative, 2008-2009
Successfully achieved a monthly quota of $2,500, while assisting the product development team roll-out enhanced VoIP products, internet service, and voice offerings. Also worked with independent reps, IT vendors, IT consultants to foster a mutually beneficial relationship.

Mpower Communications
Corporate Sales Executive, 2000-2006
Primary responsibility of selling SDSL, Voice, T1, T3 products to new and existing customers. In addition, I consistently closed new business, renewed clients through various loyalty programs, work with marketing team to develop stronger product offerings.

Rhythms NetConnections, and DSL.net
Sales Representative, 1997-2000
Responsible for selling SDSL internet service to new business clients. Achieved monthly quota entirely by cold-calling and seeking out lead referrals. Routinely met with company executives to learn of new product and marketing offerings.

Education
St. John Fisher College, Pittsford, NY
B.S., Business Management, 1997

Volunteering
Victor Girls Youth Lacrosse
Coach, 2014-present
  • ID#: 134862
  • Location: Victor, NY , 14564

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!