Retail Keyholder

Job Title: Retail KeyholderSOLSTICE Keyholders are the Store Manager's fleet of right-hands! They are the regular openers and closers of their location, who act as the Manager-on-Duty in the absence of the Store Manager, ensuring the store consistently achieves sales goals and executes all operational functions. This position leads by example and reinforces our customer service standards with the team, representing SOLSTICE's core values and selling culture to create an outstanding store experience.
Includes all Selling Specialist duties, as well as:
Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales and productivity
In the absence of the Store Manager, or as assigned, operate as the Manager-on-Duty
Assist with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge; coach and guide Selling Specialists and peers
Stay up-to-date with Corporate communication; ensure the store team is kept informed
Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed
When the Store Manager is not present, communicate as needed with the store's District Manager (DM) and Regional Manager (RM)
Partner with SM, DM, RM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter
Accountable to opening/closing the store on-time
Ensure visual, housekeeping and safety standards are upheld throughout the entire store
Prior retail or customer service experience necessary, preferably in a similar role; experience with luxury goods a plus
Passion for fashion, trends and style
Demonstrate strong leadership qualities; approachable, engaging with proven conflict resolution skills
Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills
Positive attitude and approach to work; remains motivated and productive during downtime
Excellent verbal and written communication skills; is able to adapt style, as needed
Proficient in Microsoft Excel, Word and eMail
Strong attention to detail
Confident and mature
Reliable and punctual
Able to work flexible hours
Ability to stand for long periods of time
Ability to climb a ladder
Ability to lift and carry 25 pounds
High School Diploma required; some college coursework preferred

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