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Managed Response Engineer

This position is a premier technical support and implementation position entailing Cisco Collaboration, Routing/Switching, Wireless and Security solution support.  Working predominantly with customers who have aggressive SLA commitments, and/or specific managed services contract obligations, this position is critical to succeeding up market with large customer running complex communications networks   ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for providing project, repair, and account support for all FirstLight Advanced Technology Group customers.  Supporting Hosted PBX, Cisco Collaboration & Unified Communications, Cisco Borderless, Securenetworks, and Wirelessnetworks. Install and configure voice gateways as part of the IP telephony system. Install and configure LAN switches. Configure Cisco routers and switches, sniffers (wire shark), data shapers, protocol analyzers, and VPN technology. Supporting Managed Services customers with aggressive Service Level Agreements (99.995% availability of all FirstLight and Cisco powered services) Drive company vehicles to and from work areas, including remote areas in all weather conditions. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. Perform special projects and other duties as assigned. On-Call rotation Job Requirements: Required Skills / Qualifications: 5+ years' relevant experience Must possess a CCNA Advanced certification in Cisco; such as CCNP Self-motivated leader Excellent communicator go-getter personality Preferred Skills / Qualifications: Cisco Voice a plus
Salary Range: NA
Minimum Qualification
5 - 7 years

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