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Department Manager

Responsibilities:

A Department Manager
develops and motivates department associates. Develops the department s sales growth by monitoring and improving the department s level of customer service and visual presentation. Primary job responsibilities of a Department Manager include the following:

-Observes, assists, and motivates sales associates to provide excellent customer service daily; sets an example for others to follow.

-Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed.

-Assesses sales associates' performance and writes and conducts performance

reviews, fairly and timely. Follows all disciplinary procedures when necessary.

-Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed.

-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.

-Assists and monitors sales associates' use of the Customer Follow-Up Program to improve the quality of service the customer receives, and to increase sales.

-Executes all duties of a sales associate.

-Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.



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