In-Home Custom Window Installer - Eastview Mall

General Description
Do you enjoy serving customers and doing everything you can to make them happy? Do you like to work with your hands? Are you the person that everyone calls to fix or build something in the house? JCPenney In-Home Custom Window Treatments is looking for talented Installation professionals to join our team.
The In-Home Custom Window Installer travels to a customer's home and installs custom made soft and hard window and other related custom home products in a timely, complete, safe and clean manner to ensure the highest levels of customer satisfaction.
Customer Experience
Sets the standard of customer service and ensures it is attained by all In-Home Custom Window associates by following established techniques for developing rapport with customers in person and over the phone
Contacts customers to notify if going to be late for the appointment
Contacts decorator if the customer has questions regarding her order to resolve quickly
Works with decorators and dispatchers to ensure proper procedures are followed to resolve customer service issues
Responsibilities:
Customer Experience: You do whatever you can to make the customer experience great. Provide a first class experience for every customer by being on time, treating the customers home with respect, and being professional.
Installs Custom Made Window Treatments: You install all types of window treatments based on the consultants previous measurements and to the customers exact specifications.
Educate customers: Demonstrate knowledge of JCPenney In-Home Custom Window Coverings products, providing customer with use and care details on how to operate their newly installed treatments.
Maintains a Safe & Friendly Work Environment: You know how important it is to maintain a safe and clean work environment for the company and the customer. Your workspace is immaculate and all company tools and resources are kept in pristine condition. In addition, ensure clean up of all trash and dirt when installation is complete in the customers home.
Skills and Characteristics
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
People skills ? You are outgoing and have no problem striking up a conversation with complete strangers. You like working in a team environment where you help your peers and they help you.
Your career fit is here! Click the link to learn more!
http://players.brightcove.net/1232842441001/05726962-2957-480e-9758-772cf480e984_default/index.html?videoId=4223075819001
Job Title: In-Home Custom Window Installer - Eastview Mall
Location: Victor, NY, United States - Eastview Mall 600 Eastview Mall
Job ID: 1054212
J.C. Penney Company Inc.
Plano, Texas



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