IT Desktop Support Technician

manager pay rate range
Pay type:

Job title:
IT Desktop Support Technician
Number of openings:
Job type:
Information Technology

Security clearance:
If Yes, Clearance type:
Rapid Gate required:
Military base:
Ship yard:
Will work be performed on ship:
Estimated start date:
Estimated end date:
Shift hours:
7/8am - 5/6pm
Work schedule:
9/80 Work Week
If Other:
Travel required:
If Yes:
If International:
Per diem:
Driving required:
If Yes:
Certifications/license required?
List certifications/licenses?
OT/DT exempt:
(Yes means contractor does NOT get OT and DT rates)
Full/Part time:
Employment type:
Travel expenses?
Remote work?
US Citizen required:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Major functions:
o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
o Diagnose and resolve technical hardware, desktop and laptop, and software issues (Windows 2007, MS Office, Outlook)
o Provides desk side and remote technical assistance during and beyond regular business hours
o Determine when issues are more complex and escalate unresolved issues to the appropriate IT team for further support.
o Follow standard help desk procedures
o Log all help desk interactions in Trak-IT Software
o Identify and escalate situations requiring urgent attention
o Track and route problems and requests and document resolutions
o Prepare activity reports
o Stay current with system information, changes and updates
o Prepare new hire hardware, phone, and applicable network connectivity
Technical/Functional skills:
o Working knowledge of fundamental operations of relevant software, hardware and other equipment - primarily with Dell and Microsoft
o Familiarity with Windows Servers, LAN Connectivity, Active Directory and Exchange
o Knowledge and experience of customer service practices
o Excellent oral and written communication skills
o Customer service oriented
o Practical problem solving and solid troubleshooting skills
Ability to read, analyze and interpret technical procedure manuals, professional journals. Ability to write reports, correspondence and document procedures. Ability to effectively present information and respond to questions from managers, engineers, and customers. Ability to follow written and verbal instructions.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals. Ability to calculate figures and amounts such as discounts, percentages, proportions. Ability to apply concepts such as basic algebra and geometry.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret instructions in various formats and deal with abstract and concrete variables.
While performing the duties of this position, the employee is required to stand, walk, sit; use hands to finger, handle and feel; reach with hands and arms; talk and hear. The employee may occasionally stoop or crouch, lift and/or move up to 30 lbs.
The work environment is that of a typical office.
Education/Experience/Licenses etc.:
o 3-5 years of hands-on experience performing support for Helpdesk PC related issues
o High School Diploma
o AAS degree
o Microsoft Certification

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