CooperVision, Inc
CooperVision, a division of CooperCompanies (NASDAQ:
COO), is one of the world's leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit www.
coopervision.
comThis is a Hybrid Bilingual Customer Service Specialist role (English and Spanish) and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
Why Work With UsAs a Great Place to Work, our environment recognizes each employee as a vital member of the team.
Integrity and respect are fundamental to our working relationships.
We are friendly, inventive, and dedicated.
We don't quit until the job is done right! Our lenses don't just change vision, they change lives.
Join a team that is passionate about improving other's visual health and quality of life.
JOB SUMMARYThis is a Hybrid Bilingual Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels in English and Spanish (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from homeShift is Monday - Friday, 10:
30am - 7:
00pm - no weekends! ESSENTIAL FUNCTIONSHandling inbound calls from customers calling from doctor's office regarding their accounts or orders Provide First Contact Resolution whenever possible for all communication channels as applicableAdhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functionsPossess and effectively utilize knowledge of current policies and procedures within Customer ServiceWork with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customersUpdate/utilize applications/systems as necessary to reflect/retrieve accurate informationAssist customer with questions and issues - Identify customer problems and use proper techniques in decision making to resolveIdentify service errors and report/resolve appropriatelyUp-sells products and services for promotions/discontinuations or contests, as requiredMaintain knowledge of all products, prices, accessories and literature, shipment and availability of product, policies and procedures to effectively service the customerAbility to learn and take on additional responsibilities and other projects; complete as assignedDemonstrate and exemplify professionalism in performance and attitude; including accountability, initiative and teamworkAs business needs dictate, works extended hours to complete daily department goals or tasks to include overtimePOSITION QUALIFICATIONSKNOWLEDGE, SKILLS AND ABILITIESExcellent communication (both verbal and written) and active listening skillsIntermediate skill level in the use of Excel, Word, Outlook and PowerPointAttention to detail and problem resolution skillsDemonstrated customer focus and ability to establish and maintain positive relationships with both internal and external customers; including displaying patience, empathy, professionalism, accountability and friendlinessKnowledge of and experience with Salesforce.
com preferredAble to prioritize and work in a fast paced, constantly changing environment with the ability to multitaskAbility to read and understand technical material such as Standard Operating Procedures (SOP's), Product Parameters and SpecificationsStrong business acumen and ability to learn new programs, products and processes when implementedAbility to project a positive attitudeWORK ENVIRONMENTProfessional office environment in line with corporate office standardsProlonged sitting in front of a computerAdheres to Standard Operating Procedures and Regulatory requirementsEDUCATIONHigh school diploma or equivalent requiredCollege degree preferredEXPERIENCEMinimum of three (3) years Customer Service experience required, in a call center environment preferred.
Bilingual skills are required (fluent in English and Spanish)Medical device field experience a plus Affirmative Action/Equal Opportunity Employer.
Minority/Female/Disability/VeteranFor U.
S.
locations that require disclosure of compensation, the starting base pay for this role is $21 per hour and may include cost of living adjustments.
The actual base pay includes many factors and is subject to change and modification in the future.
This position may also be eligible for other types of compensation and benefits.
#LI-AK1About the Company:
CooperVision, Inc.
Estimated Salary: $20 to $28 per hour based on qualifications.
COO), is one of the world's leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit www.
coopervision.
comThis is a Hybrid Bilingual Customer Service Specialist role (English and Spanish) and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
Why Work With UsAs a Great Place to Work, our environment recognizes each employee as a vital member of the team.
Integrity and respect are fundamental to our working relationships.
We are friendly, inventive, and dedicated.
We don't quit until the job is done right! Our lenses don't just change vision, they change lives.
Join a team that is passionate about improving other's visual health and quality of life.
JOB SUMMARYThis is a Hybrid Bilingual Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels in English and Spanish (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from homeShift is Monday - Friday, 10:
30am - 7:
00pm - no weekends! ESSENTIAL FUNCTIONSHandling inbound calls from customers calling from doctor's office regarding their accounts or orders Provide First Contact Resolution whenever possible for all communication channels as applicableAdhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functionsPossess and effectively utilize knowledge of current policies and procedures within Customer ServiceWork with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customersUpdate/utilize applications/systems as necessary to reflect/retrieve accurate informationAssist customer with questions and issues - Identify customer problems and use proper techniques in decision making to resolveIdentify service errors and report/resolve appropriatelyUp-sells products and services for promotions/discontinuations or contests, as requiredMaintain knowledge of all products, prices, accessories and literature, shipment and availability of product, policies and procedures to effectively service the customerAbility to learn and take on additional responsibilities and other projects; complete as assignedDemonstrate and exemplify professionalism in performance and attitude; including accountability, initiative and teamworkAs business needs dictate, works extended hours to complete daily department goals or tasks to include overtimePOSITION QUALIFICATIONSKNOWLEDGE, SKILLS AND ABILITIESExcellent communication (both verbal and written) and active listening skillsIntermediate skill level in the use of Excel, Word, Outlook and PowerPointAttention to detail and problem resolution skillsDemonstrated customer focus and ability to establish and maintain positive relationships with both internal and external customers; including displaying patience, empathy, professionalism, accountability and friendlinessKnowledge of and experience with Salesforce.
com preferredAble to prioritize and work in a fast paced, constantly changing environment with the ability to multitaskAbility to read and understand technical material such as Standard Operating Procedures (SOP's), Product Parameters and SpecificationsStrong business acumen and ability to learn new programs, products and processes when implementedAbility to project a positive attitudeWORK ENVIRONMENTProfessional office environment in line with corporate office standardsProlonged sitting in front of a computerAdheres to Standard Operating Procedures and Regulatory requirementsEDUCATIONHigh school diploma or equivalent requiredCollege degree preferredEXPERIENCEMinimum of three (3) years Customer Service experience required, in a call center environment preferred.
Bilingual skills are required (fluent in English and Spanish)Medical device field experience a plus Affirmative Action/Equal Opportunity Employer.
Minority/Female/Disability/VeteranFor U.
S.
locations that require disclosure of compensation, the starting base pay for this role is $21 per hour and may include cost of living adjustments.
The actual base pay includes many factors and is subject to change and modification in the future.
This position may also be eligible for other types of compensation and benefits.
#LI-AK1About the Company:
CooperVision, Inc.
Estimated Salary: $20 to $28 per hour based on qualifications.
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